FAQ
Q: Do you offer layaway/payment plans?
Layaway is available. Put down a 25% deposit to secure the item. Within the 60-day window, you can make as many payments as desired or purchase it out entirely at any time before your layaway is due. Once paid in full, the item is yours to keep!
Q: Are your items all 100% authentic?
Yes. Every single item is screened for authenticity before posted on CLH. We refer to our in-house luxury designer experts to authenticate.
Q: Can I try on the item before purchasing?
Yes, you may schedule a fitting with us of the requested item before purchasing. Please contact us to set up a private appointment.
Q: Do you offer trades?
Yes, we may consider trades if favourable for our end.
Q: Where are the items shipped from?
All items are shipped from Edmonton, Alberta.
Q: Does CLH have a physical store location?
We are online based only.
Q: If I am local, can I do pick-ups?
Yes, please contact us to arrange a pick-up in Edmonton, Alberta. Pick-up is only available for items that have already been paid in full or given a 25% non-refundable deposit.
Q: Do I have to pay tax?
Yes. We are required by law to charge GST/HST.
Q: Are your prices in Canadian dollars (CAD)?
Yes, all our items are priced in Canadian dollars, you may convert to USD on the bottom right of the home page.
Q: Do you offer any other methods of payment besides credit card and PayPal?
We can accept email money transfer (Canadian residents only). Please contact us if you prefer to pay with this method. - info@canluxhub.ca
Q: How can we contact you?
By email: info@canluxhub.ca
Q: Do you ship worldwide?
Yes.
Q: What are your consignment commission rates?
The commission rate varies per item and is based on price, condition, and current popularity/demand. Commission rates range from 10%-20%.
Q: Do you accept returns/exchanges?
All sales are final. We may allow a size exchange for ready-to-wear items only but must be of the same model. Please contact us with any questions prior to purchasing.
Q: Guaranteed authentic or your money back?
If you receive an item and believe it isn't authentic, we will require you to have it authenticated from a reputable online authentication service (such as http://authenticatefirst.com). Please do this immediately. If the results come back that the item isn't authentic, we will cover your return shipping and give you a 100% refund once the item is back in our hands. This policy is effective for up to 14 days after you receive your purchased item.